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Brokerstar
This Place Is My Second Home
Joined: 12 Aug 2009
Posts: 2965
Location: England
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 Posted: Sat Feb 04, 2012 8:34 pm Post subject: |
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| willcallurbet wrote: | | hello, broker can u explain why ur sending ppl to a site thats got problems. |
Well I play there almost every day and find it about the easiest place on the planet to make money.
So when I find anything that works for me, be it strategy, new ideas or a soft site, then I always share it.
I like the site so much for the action that I even stake players to play there so safe to say I put my money where my mouth is, ha ha.
With regards to your technical issue, if I was you, I'd report it to the site itself as they are a new site and constantly working out their teething issues.
Broker
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qattack
Enthusiast
Joined: 05 Apr 2011
Posts: 61
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| Posted: Sat Feb 04, 2012 9:01 pm Post subject: |
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I spent about two hours with Monty trying to resolve this today. He seems to be the most helpful of the customer service reps. Seems to be an in-charge perhaps?
Anyway, we didn't really make any progress.
I deleted all my betonline registry keys (around 30 of them?) and reinstalled the client.
Whenever I click inside the Bet Amount Box, the amount in the box is cleared. Then, when I click the decimal point, the amount displayed on the BET button is reset to $0.01, but a decimal is never entered in the text box.
I have tried numbers in formats such as 1.43, .55, and 0.78, but nothing works.
I have tried both the keypad decimal and the main keyboard decimal.
Monty says he'll try to come up with more ideas, but we've pretty much exhausted the ideas, I think.
Regardless of the problems, the site is definitely worth playing on. |
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qattack
Enthusiast
Joined: 05 Apr 2011
Posts: 61
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| Posted: Sun Feb 05, 2012 9:26 pm Post subject: |
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Yet another almost-funny interaction with customer service.
I had been eight-tabling for four straight hours without a break. I noticed a guy on one of my tables without a username. (This broke my HUD, btw)
I logged onto customer support soon after I noticed. The game broke right at that moment.
The customer service agent told me I needed to provide hand #s that the player in question played in.
I opened the hand history window and was confronted with a TON of hands from my session. Whenever I started scrolling through the list, a table I was on would require action, and the HH window reset to the top of the list.
So I had to get off all my tables to search.
I looked and looked and couldn't find evidence of the nameless player. I think the customer service guy thought I was another idiot who didn't know what was going on.
Right as he was signing off, I found a HH that said "UNKNOWN PLAYER folds". I had been looking at the wrong end of the HHs, which was a little strange, as the last hand number noted on the table (I was still sitting...the only one) was on the opposite end of the HH list. But he had just been at the table...
Anyway, I found several more hands that referred to him as UNKNOWN PLAYER. They will do an investigation and get back to me. |
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