LOL @ Betonline.com Customer Service!

qattack · Enthusiast Joined: 05 Apr 2011 Posts: 61

I signed up at betonline.com under brokerstar's link, and as I've expressed in another thread, the software is beyond horrible.

One major problem is that you are unable to enter a decimal point (".") in the bet amount box. You can imagine that this could possibly make life in microstakes very difficult. You are able to use a bet slider, but it is VERY slow and you cannot move it to precise amounts, which is especially bothersome preflop when the SB calls and if you want to raise, it's either 2x or 4x. You cannot get 3x in that situation.

Anyway, I put three customer support tickets to tech support. Each time they told that it works for them on their test account. However, chatting with others at various tables, I discovered that it works for NOBODY.

Here is another ridiculous conversation with a customer support rep I just had:

********************************

Hi! Welcome to BetOnline! How can I help you?

You are now chatting with Ray Simmons

Your Issue ID for this chat is LxxxxxxxxX. Please record it in case of pending issue.

Ray Simmons: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?

John: Hello, I put in a tech support ticket yesterday and was wondering if there was a reply...

Ray Simmons: Thank you for waiting. I'll be with you in just a moment...

Ray Simmons: provide me your acct and password

John: not sure what my account# is...i would need to log out and back in, but it would close this window

John: my password is F*********

John: and i don't like to complete my password over live chat, as it is possible to be hacked

John: i don't know why the company policy is to ask for the password

Ray Simmons: user name

John: xxxxxxxxx

Ray Simmons: i need the user name that start with a b

John: is that all the numbers and letters?

Ray Simmons: it start with B and several number

John: ok i'm trying to find it

John: if i log out of the client, then this window will close

John: B********

Ray Simmons: i need that to see the ticket

John: had to find it

Ray Simmons: okay let me see

John: Am I still logged on?

Ray Simmons: okay it said to try again

John: does that mean they fixed it, or they just want me to try again for 100th time?

John: are they saying i'm an idiot and don't know how to enter a value in the bet box?

Ray Simmons: it said that it was done with a test acct and it work

John: because basically that's what my last round of replies from them said

John: lol that is the same reply i got last time.

John: Here is the problem...

John: and maybe they don't understand, but I will AGAIN spell it out...

John: NOBODY can enter a decimal point in the bet box

John: NOBODY

John: I have chatted with more than several players and NONE of them can enter a decimal point.

John: You can confirm this by entering on a chatty table and asking the players...

Ray Simmons: they done it on a test acct and it work

John: You will discover that the tech support team on their "test accounts" are the ONLY ones that enter a decimal point in the bet box

John: LOL

John: it DOES NOT WORK

John: FOR ANYBODY ELSE

John: I'm not kidding

John: it only works on the damn test account

John: lol

John: As I told the customer support rep last night, if they went onto a table and asked the players about that, they would discover that EVERYONE has this SAME problem

Ray Simmons: that's what we got from or tech

John: yes, i understand, but that does not solve our problem

John: they can say that it works all they want, but it doesn't work.

John: Seriously, log in and chat on a table...ask the players on that table if they are able to enter a decimal amount in the bet box without using the bet slider.

Ray Simmons: ill put the ticket again for you

John: You will discover that NOBODY is able

John: so they can once again tell me i'm an idiot?

Ray Simmons: i send it again

John: ok, i will expect the exact same reply from them tomorrow

John: when can i get a different reply?

John: HOW can i get a different reply?

Ray Simmons: check tomorrow

John: ok thank you, have a good night (or day? lol)

sandman369 · Posted: Fri Feb 03, 2012 8:14 am Post subject:

Yeah, that problem only started with the latest software update (I played there before it happened). Such a joke. That whole site is so horrific, if the player pool wasn't so horrendous, there would be absolutely no reason to play there ever.

YATHINNK · Posted: Fri Feb 03, 2012 12:50 pm Post subject:

The guy can barely speak English... BOOK UP YOUR IDEAS RAY!

Brokerstar · Posted: Fri Feb 03, 2012 6:06 pm Post subject:

I'm not too sure myself as I have just sat at a table (micro stakes) and just to test it out I entered a decimal amount of 1.12 and it worked fine???

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qattack · Enthusiast Joined: 05 Apr 2011 Posts: 61

Hmmm...I spoke with more players today who said that it worked until the last update, at which point it broke.

Is that screenshot from one of your strategy videos? I'll need to try out that move when I get the decimals working.

qattack · Enthusiast Joined: 05 Apr 2011 Posts: 61

Just to clarify, I've spoken with customer support over a dozen times, and they are helpful and very accessible.

They just don't really know the workings of the poker room so well sometimes.

They are always very courteous and usually answer my questions well. This is a problem with tech support, not customer service.

All of the others I've chatted with have had excellent English. This guy was fine with me, though.

Brokerstar · Posted: Fri Feb 03, 2012 6:56 pm Post subject:

I took that picture today.

I wouldn't open raise over half a stack with 96 off lol
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sandman369 · Posted: Fri Feb 03, 2012 7:07 pm Post subject:

LOL I love how you two are sat next to each other in that screenshot and neither of you seem to have noticed it. Laughing

Brokerstar · Posted: Fri Feb 03, 2012 7:22 pm Post subject:

sandman369 · Posted: Fri Feb 03, 2012 7:46 pm Post subject:

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