| Archive for Tagpoker Forum A friendly place for winning poker players to share their strategy to making money playing poker. |
| qattack |
LOL @ Betonline.com Customer Service!I signed up at betonline.com under brokerstar's link, and as I've expressed in another thread, the software is beyond horrible.One major problem is that you are unable to enter a decimal point (".") in the bet amount box. You can imagine that this could possibly make life in microstakes very difficult. You are able to use a bet slider, but it is VERY slow and you cannot move it to precise amounts, which is especially bothersome preflop when the SB calls and if you want to raise, it's either 2x or 4x. You cannot get 3x in that situation. Anyway, I put three customer support tickets to tech support. Each time they told that it works for them on their test account. However, chatting with others at various tables, I discovered that it works for NOBODY. Here is another ridiculous conversation with a customer support rep I just had: ******************************** Hi! Welcome to BetOnline! How can I help you? You are now chatting with Ray Simmons Your Issue ID for this chat is LxxxxxxxxX. Please record it in case of pending issue. Ray Simmons: Thank you for contacting BetOnline Live Chat Service. How may I assist you today? John: Hello, I put in a tech support ticket yesterday and was wondering if there was a reply... Ray Simmons: Thank you for waiting. I'll be with you in just a moment... Ray Simmons: provide me your acct and password John: not sure what my account# is...i would need to log out and back in, but it would close this window John: my password is F********* John: and i don't like to complete my password over live chat, as it is possible to be hacked John: i don't know why the company policy is to ask for the password Ray Simmons: user name John: xxxxxxxxx Ray Simmons: i need the user name that start with a b John: is that all the numbers and letters? Ray Simmons: it start with B and several number John: ok i'm trying to find it John: if i log out of the client, then this window will close John: B******** Ray Simmons: i need that to see the ticket John: had to find it Ray Simmons: okay let me see John: Am I still logged on? Ray Simmons: okay it said to try again John: does that mean they fixed it, or they just want me to try again for 100th time? John: are they saying i'm an idiot and don't know how to enter a value in the bet box? Ray Simmons: it said that it was done with a test acct and it work John: because basically that's what my last round of replies from them said John: lol that is the same reply i got last time. John: Here is the problem... John: and maybe they don't understand, but I will AGAIN spell it out... John: NOBODY can enter a decimal point in the bet box John: NOBODY John: I have chatted with more than several players and NONE of them can enter a decimal point. John: You can confirm this by entering on a chatty table and asking the players... Ray Simmons: they done it on a test acct and it work John: You will discover that the tech support team on their "test accounts" are the ONLY ones that enter a decimal point in the bet box John: LOL John: it DOES NOT WORK John: FOR ANYBODY ELSE John: I'm not kidding John: it only works on the damn test account John: lol John: As I told the customer support rep last night, if they went onto a table and asked the players about that, they would discover that EVERYONE has this SAME problem Ray Simmons: that's what we got from or tech John: yes, i understand, but that does not solve our problem John: they can say that it works all they want, but it doesn't work. John: Seriously, log in and chat on a table...ask the players on that table if they are able to enter a decimal amount in the bet box without using the bet slider. Ray Simmons: ill put the ticket again for you John: You will discover that NOBODY is able John: so they can once again tell me i'm an idiot? Ray Simmons: i send it again John: ok, i will expect the exact same reply from them tomorrow John: when can i get a different reply? John: HOW can i get a different reply? Ray Simmons: check tomorrow John: ok thank you, have a good night (or day? lol) |
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| sandman369 |
Yeah, that problem only started with the latest software update (I played there before it happened). Such a joke. That whole site is so horrific, if the player pool wasn't so horrendous, there would be absolutely no reason to play there ever. | ||||||
| YATHINNK |
The guy can barely speak English... BOOK UP YOUR IDEAS RAY! | ||||||
| Brokerstar |
I'm not too sure myself as I have just sat at a table (micro stakes) and just to test it out I entered a decimal amount of 1.12 and it worked fine???
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| qattack |
Hmmm...I spoke with more players today who said that it worked until the last update, at which point it broke.
Is that screenshot from one of your strategy videos? I'll need to try out that move when I get the decimals working. |
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| qattack |
Just to clarify, I've spoken with customer support over a dozen times, and they are helpful and very accessible.
They just don't really know the workings of the poker room so well sometimes. They are always very courteous and usually answer my questions well. This is a problem with tech support, not customer service. All of the others I've chatted with have had excellent English. This guy was fine with me, though. |
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| Brokerstar |
I took that picture today.
I wouldn't open raise over half a stack with 96 off lol |
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| sandman369 |
LOL I love how you two are sat next to each other in that screenshot and neither of you seem to have noticed it. 
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| Brokerstar |
Ha ha, that's genius!!!!!! Proof that you can enter decimals then 
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| sandman369 |
Proof that YOU can 
I couldn't when I was still playing there after the update. Some people can, a lot can't. Must be an operating system issue or something. Which one you use? I'm on Windows 7 |
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| U Cook Socks |
Not sure if it works any better, but it certainly looks better than the old software! | ||||||
| Brokerstar |
Windows 7 too! |
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| BetMagicMoney |
imo most likely a keyboard driver problem with how it maps keyboard input!
trying closing all other programs, restarting betonline and then try again |
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| qattack |
I also use Win7. Maybe I just don't know how to click inside the bet box and then type a decimal point.
Yes, I noticed when I saw the screenshot that brokerstar had ironically been right next to me. I didn't mention it at the time because I thought maybe I wanted to keep my betonline identity a secret. I'm a little slow. |
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| qattack |
This happens every time I play. I've tried literally dozens of times. I usually don't have other programs open when I fire up the tables. I would be interested in hearing more about this, though, if you think it may help. |
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| Brokerstar |
I just click inside the actual bet amount box and then type my figure? | ||||||
| qattack |
Yes, I was being a bit sarcastic and self-depreciating. No matter how many times in a row I type the ".", it never appears in the bet amount box. The numbers appear, though, so I can bet $112 if I like. |
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| qattack |
***Why am I getting the note about posting links when I quote someone? I didn't enter a link (at least my short-term memory doesn't remember doing so!) | ||||||
| BetMagicMoney |
when you quote it has a ref link to the orignal post so don't worry about it 
as to your keyboard, try using both "." keys see if that makes a difference, also programs like firefox sometimes lock certain keys into there program and it can cause problems more usally with PC games but it can happen in other instances. A good work around is to close alll non essential programs double click the desktop a few times (not on an icon obv ) and the click on bet online (aka have the program already running)
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| willcallurbet |
hello, broker can u explain why ur sending ppl to a site thats got problems.plz contact me back cause i got something 2 show u. | ||||||
| Brokerstar |
Well I play there almost every day and find it about the easiest place on the planet to make money. So when I find anything that works for me, be it strategy, new ideas or a soft site, then I always share it. I like the site so much for the action that I even stake players to play there so safe to say I put my money where my mouth is, ha ha. With regards to your technical issue, if I was you, I'd report it to the site itself as they are a new site and constantly working out their teething issues. Broker |
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| qattack |
I spent about two hours with Monty trying to resolve this today. He seems to be the most helpful of the customer service reps. Seems to be an in-charge perhaps?
Anyway, we didn't really make any progress. I deleted all my betonline registry keys (around 30 of them?) and reinstalled the client. Whenever I click inside the Bet Amount Box, the amount in the box is cleared. Then, when I click the decimal point, the amount displayed on the BET button is reset to $0.01, but a decimal is never entered in the text box. I have tried numbers in formats such as 1.43, .55, and 0.78, but nothing works. I have tried both the keypad decimal and the main keyboard decimal. Monty says he'll try to come up with more ideas, but we've pretty much exhausted the ideas, I think. Regardless of the problems, the site is definitely worth playing on. |
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| qattack |
Yet another almost-funny interaction with customer service.
I had been eight-tabling for four straight hours without a break. I noticed a guy on one of my tables without a username. (This broke my HUD, btw) I logged onto customer support soon after I noticed. The game broke right at that moment. The customer service agent told me I needed to provide hand #s that the player in question played in. I opened the hand history window and was confronted with a TON of hands from my session. Whenever I started scrolling through the list, a table I was on would require action, and the HH window reset to the top of the list. So I had to get off all my tables to search. I looked and looked and couldn't find evidence of the nameless player. I think the customer service guy thought I was another idiot who didn't know what was going on. Right as he was signing off, I found a HH that said "UNKNOWN PLAYER folds". I had been looking at the wrong end of the HHs, which was a little strange, as the last hand number noted on the table (I was still sitting...the only one) was on the opposite end of the HH list. But he had just been at the table... Anyway, I found several more hands that referred to him as UNKNOWN PLAYER. They will do an investigation and get back to me. |